Series 2558: Constituent Correspondence, 2000-2003
35877
From: Honey LeBlanc <honeyleblanc@hotmail.com>
To: Governor Musgrove
Created: 6/8/2001 7:57 AM
Subject: Honey LeBlanc Wanted You To Know About This!
Message:
You're receiving a copy of this letter written via PlanetFeedback.com because Honey LeBlanc considers you someone who should be aware of this experience with Sprint Long Distance.
Please handle this letter the same as you would handle any other type of constituent feedback.
To learn more about our services, visit our home page at http://www.planetfeedback.com, the leading online consumer feedback Web site and recently nominated for a prestigious 2001 Webby Award as one of the best services on the Internet.
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June 8, 2001
TO:
William T. Esrey, CEO
Sprint Long Distance
2330 Shawnee Mission Parkway
Westwood, KS 66205
FROM:
Honey LeBlanc
11296 Vidalia
Pass Christian, MS 39571
RE: PLANETFEEDBACK REFERENCE NUMBER 773312
Dear Mr. Esrey,
The world thrives on communication today, which is why I'm so upset with the overall experience at Sprint Long Distance. Quite honestly, I'm furious about this issue. Just for the record, here's my telephone information: 228 586 0322.
I changed my long distance to Sprint from AT&T for some reason. It was no big deal until one moring 20 days later my long distance was disconnected. Since I had only received the 8.65 bill the day before and it wasn't due for over a week, I knew that couldn't be the problem. When I called and was put on hold for 20 minutues, I was getting a little upset. When the operator told me that I would have to send in a $50.00 "prepay" to get it turned back on, I was furious. Why on earth was I not asked for this "prepay" in the beginning? I would never have changed if I knew I was going to have to deal with all of this garbage. I think your business practices are highly questionable, and plan to file complaints with any and every state and federal agency overseeing (I use that term loosly) long distance companies. I understand deposits, utilities require them all of the time. I do not, however, understand how you think you can change my service, allow it to run for three weeks, then decide on a "prepay".
The reason I'm a customer of yours is because your prices are very competitive. But given the nature of this problem, I'll take my business elsewhere from now on. And I'll definitely tell other people about my negative experience so they can avoid it in the future. Even if you could resolve this, I probably wouldn't spend one more dime with you for the solution.
Here's what I'd like to see happen: Discontinue the use of this practice. Even if it is a totally legitimate practice in the telecommunications world, it gives a strong appearance of shady dealings. Wal-mart can't sell me a bicycle then decide to require another $50.00(as a prepay) just in case I decide to buy something else in the future, so you shouldn't be able to do so either.
I hope you get back to me soon. In this age of modern communication, seemingly simple things should not go unresolved.
Sincerely,
honeyleblanc@hotmail.com
CC:
Roddy LeBlanc
Gene Taylor
Thad Cochran
Trent Lott
Ronnie Musgrove
Eric Clark
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PlanetFeedback.com helps consumers focus and direct their feedback to companies. It keeps people and organizations who are interested in consumer issues informed of the public's experiences and opinions. Involving people and organizations like you helps consumers become even more influential.
Perhaps you can help this constituent directly. Perhaps it's simply helpful for you to know the kinds of feedback your constituents are giving and the companies they are writing to.
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