Series 2558: Constituent Correspondence, 2000-2003
36036
From: Demetris Bryson <moomie1991@aol.com>
To: RM.GOV_PO.GOV_MAIL
Created: 12/16/2001 6:07 PM
Subject: Demetris Bryson Wanted You To Know About This!
Message:
You're receiving a copy of this letter written via PlanetFeedback.com because Demetris Bryson considers you someone who should be aware of this experience with Kmart.
Please handle this letter the same as you would handle any other type of constituent feedback.
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December 16, 2001
TO:
Charles C. Conaway, CEO
Kmart
3100 West Big Beaver Road
Troy, MI 48084
FROM:
Demetris Bryson
5501 North Court Street
Biloxi, MS 39530
2284329699
moomie1991@aol.com
RE: PLANETFEEDBACK REFERENCE NUMBER 1171769
Dear Mr. Conaway,
I would like to bring your attention a complaint I have about the staff attitude/knowledge at your store, located at K-mart (#3757) in Longbeach, Ms.. Specifically, I'm writing about rude/unhelpful staff. I am extremely upset about this, and I hope you are able to resolve this situation.
I have written previously about my experience with the k-mart that is located in Mobile, Al. This time, my horrible experience happened with the k-mart (#3757) in LongBeach, Ms. I went to purchase the mindstation and the turbo twist today (12/16/01). This time I had a copy of another k-mart receipt which displayed both prices as being 9.99. I went through Tiffany's line. I showed her the copy of the k-mart receipt so that I could get these items pricematched. Tiffany told me that she had to get a manager's approval. Five minutes later, Cissie Leyva (Area 4 manager) approached me. Cissie told me that she could not give me a pricematch because that was not the original receipt. Cissie said verbatim, "That receipt came off a computer, so I can't give you a pricematch. It may not be real." Yes, your manager implied that I was trying to commit an act of fruadulent activity. I told Cissie to look at the receipt. The receipt has the store number. This receipt also has the UPC codes which exactly matches the items that I desired to purchase. The receipt has a number on it, and other things that k-mart receipts usually has. That did not matter to Cissie Leyva, though. Cissie said that she was not going to do it. I told Cissie that I had to write down this information because I had already been in contact with k-mart's home office. She seemed shocked. I took down her name, the store number, and the reason that she could not accomodate my wish.
Then, I left the store. However, I immediately went back inside to get more information. As I walked to the customer service desk, I overheard Cissie discussing what she thought of me to another employee. I did not say a word. I just went to the customer service desk. Margerite (soft lines manager) and Janice were among the workers in this area. I just asked to see a copy of the pricematch policy. Janice asked me if I was the lady who brought in the receipt. I said yes. Then Margerite told me that she could tell me what I needed to know. Margerite further added that she did not know why Cissie did not grant my request, but she could not override it. I asked Margerite if she could just show me a copy (any written words) of the k-mart pricematch policy. She said no. So, I said, "Don't you have some kind of copy at the customer service desk?" Once again, Margerite blurted "no". Again I asked, "Is there a copy of the pricematch policy in any area of the store?" Margerite impatiently said "no".
Cissie made it to the customer service desk and asked Margerite what was the problem. Margerite told Cissie that I wanted a copy of the pricematch policy. Cissie said, "I don't know if I could find a copy, but I will try". She began to look for it in a white notebook. I stood there for ten minutes just being ignored as if I did not exist. Then, I asked for the home office number. Janice replied, "It's 1-800-643-kmart". I went outside to call just to find out that I have been given a wrong number. So, I went back inside just to overhear the Cissie, Margerite, Janice, and the several other k-mart employees (who should have been working since the store was so crowded) were discussing me with other customers. YES, THIS K-MART IS A REGULAR TALKSOUP GOSSIP CHANNEL! I ignored the their ignorance and asked Cissie for the home office number. She said, "It's 1-800-63-kmart". Then Cissie said the pricematch policy is right above our heads. I said, "Margerite, you told me that there was not a pricematch policy in the store". She just looked at me with deep-creased frowns in her forehead as if she was really annoyed. YOU KNOW THESE PEOPLE ACT AS IF THEY ARE CEOS WHEN THEY ARE NO MORE THAN A FINGER PUNCHER ON THE CASH REGISTER. I DON'T KNOW WHY I RECEIVED SUCH HARSH TREATMENT ESPECIALLY SINCE I AM THE REASON THAT THEY DO HAVE A JOB, BUT I DO KNOW THAT I WILL NOT TOLERATE DISRESPECT NOR FALSE ACCUSATIONS (CISSIE, YOU SHOULD NEVER ACCUSE ANYONE OF ANYTHING BEFORE YOU HAVE REAL PROOF!).
THE MORAL OF THIS STORY IS "DON'T CUT OFF THE HAND OF THE PERSON WHO FEEDS YOU". BY NOW, YOU HEAD K-MART PERSONNEL SHOULD SEE THAT YOU HAVE A REAL PROBLEM IN A LOT OF YOUR STORES. CONSUMERS DO K-MART EMPLOYEES A FAVOR BY BUYING MERCHANDISE SO THAT THEY CAN KEEP A JOB. K-MART EMPLOYEES RETURN THAT FAVOR WITH DISRESPECT AND UNDIGNIFIED BEHAVIOR. THIS WILL DEFINITELY CHANGE. I AM ONLY ONE, BUT THERE ARE MANY OTHERS. AND WE WILL TAKE NO MORE. IF YOU DON'T APPRECIATE OUR BUSINESS, WE WON'T DO BUSINESS WITH K-MART ANYMORE!
I seriously doubt that I will ever buy from your store again, and I will urge everyone I know to steer clear as well. In the past, quite frankly, I've been very dissatisfied with you.
Here's what I'd like to see Kmart do about this: I want disciplinary actions to be taken against the k-mart employees mentioned above. I want k-mart to honor its word by giving me the pricematch on the merchandise that I attempted to purchase on 12/16/01. I want to be treated with the dignity and the respect that I deserve when I enter any k-mart store. I WANT TO BE ABLE TO EXECUTE MY CONSUMER'S RIGHTS WITHOUT ANY HASSLE. THEY ARE MY RIGHTS, AND NOBODY CAN TAKE THAT AWAY! AND I DEFINITELY WILL NOT LET PEOPLE WHO I GIVE FINANCIAL STABILITY TAKE THAT AWAY FROM ME!
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
moomie1991@aol.com
CC:
Gene Taylor
Thad Cochran
Trent Lott
Ronnie Musgrove
Eric Clark
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