Series 2558: Constituent Correspondence, 2000-2003
36416
From: Demetris Bryson <moomie1991@aol.com>
To: RM.GOV_PO.GOV_MAIL
Created: 12/16/2001 2:11 AM
Subject: Demetris Bryson Wanted You To Know About This!
Message:
You're receiving a copy of this letter written via PlanetFeedback.com because Demetris Bryson considers you someone who should be aware of this experience with Wal-Mart.
Please handle this letter the same as you would handle any other type of constituent feedback.
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December 16, 2001
TO:
H. Lee Scott, CEO
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
FROM:
Demetris Bryson
5501 North Court Street
Biloxi, MS 39530
2284329699
moomie1991@aol.com
RE: PLANETFEEDBACK REFERENCE NUMBER 1171301
Dear Mr. Scott,
I would like to bring your attention a complaint I have about the staff attitude/knowledge at your store, located at Gulfport, Ms on highway 49.. Specifically, I'm writing about rude/unhelpful staff. I am extremely upset about this, and I hope you are able to resolve this situation.
I actually went to two of your wal-marts in a two day timeframe. The first wal-mart was in Gulfport, Ms. I went to pricematch the Leappad made by leapfrog. I went to the register in electronics to attempt my purchase. I showed the cashier a Bestbuy.com ad that displayed their price as being 9.50. This young lady said that wal-mart did pricematch, but she did not if her manager would let her since the scan price displayed it as 39.94. So, I asked her where was the written price matching policy. Afterall, wal-mart is supposed to be a professional business. And one would think that written policies are a part of being professional. THIS CASHIER TOLD ME THAT SHE HAD NEVER SEEN IT. HOW IN THE WORLD CAN THAT BE? DON'T YOU TRAIN YOUR ASSOCIATES, OR DO YOU JUST STICK THEM BEHIND THE CASH REGISTER TO DO "JOB-ON TRAINING". Eventually, a manager came over by the name of Nelson. And Nelson told me arrogantly, "Wal-mart does not have to price match this item". I said why, and he said that it is understood that there are certain things that they would not do. I told Nelson that I was not satisfied and that I was going to call home office. AND NELSON SAID EVEN MORE ARROGANTLY, "GO AHEAD". He also said that the price match policy was at the customer service desk. I went there and asked an employee if I could see it. And she asked me WHY (WHAT IS WRONG WITH YOUR EMPLOYEES). I abliged her curiousity and told her the reason. She told me that she could tell me the pricematch policy. So, I just let her talk. After she finished, I asked her if I could see it again. She told why do you need to see it when I just told you what it was. Finally, YOUR WAL-MART EMPLOYEE DECIDED TO TELL ME WHERE TO GO. GUESS WHERE? She told me to go outside and let over the doors. So, I did. And there was nothing out there. I immediately called home office and spoke with a representative named Crystal. I explained to Crystal what had happened. And she apologized. Crystal also told me to go back inside to the customer service desk. She said that she would email the managers so that they could accomodate my price match request. I went back inside to the customer service desk just to be given the 20/20 by another one of your so-called hardworking customer service representatives. This employee called a manager. Eventually (after he finished sleeping or something--20 minutes later), the manager showed his face. He did not have a name tag on, nor did he introduce his self. HE DID HOWEVER TELL ME HOW HE RUNS HIS STORE WHICH MEANT THAT I WAS NOT GETTING MY PRICEMATCH. I ASKED HIM IF I COULD SEE THE PRICEMATCH POLICY. HE TOLD ME THAT HE COULD TELL ME. I TOLD HIM I JUST WANTED TO SEE IT. HE TOLD ME THAT HE DID NOT HAVE TO SHOW ME THE POLICY. HE FURTHER ADDED THAT SOME THINGS ARE SECRETS OF WAL-MART THAT SHOULD NOT BE TOLD. HE SPARED NO EXPENSE OF DISRESPECTING ME IN FRONT OF OTHER CUSTOMERS. I GUESS HE DECIDED TO HAVE A SHOW.
Let me tell you that I have spent thousands of dollars in Wal-mart in just a couple of months. AND I WILL NOT PAY FOR DISRESPECT. AS A CONSUMER, I EMPOWER WAL-MART TO OPEN DAILY, TO BE ABLE TO HIRE THESE UNTRAINED EMPLOYEES, TO BUY INVENTORY. I AM WAL-MART SECRET POWER AS WELL AS OTHER CONSUMERS. I WILL GET THE RESPECT AND DIGNITY THAT I DESERVE. AND WAL-MART WILL HONOR THEIR PRICEMATCHING POLICY. YOU MADE THAT RULE, AND I WON'T LET YOU BREAK IT.
I seriously doubt that I will ever buy from your store again, and I will urge everyone I know to steer clear as well. In the past, quite frankly, I've been very dissatisfied with you. Usually, I visit your store more than 15 times per month. I spend more than $80.
Here's what I'd like to see Wal-Mart do about this: I WANT THOSE ITEMS THAT I ATTEMPTED TO PURCHASED TO BE PRICEMATCHED. I WANT DISCIPLINARY ACTIONS TO BE BROUGHT AGAINST THOSE EMPLOYEES LOCATED IN THE WAL-MART IN GULFPORT, MS ON HIGHWAY 49. I HAVE ALREADY REPORTED THIS TO YOUR HOME OFFICE TWICE. SO FAR, I HAVE NOT GOTTEN ANY RESPONSE. I GUESS I CAN SEE WHERE THE ROOT OF THESE UNEHTICAL BUSINESS PRACTICES LIE.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
moomie1991@aol.com
CC:
Gene Taylor
Ronnie Musgrove
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PlanetFeedback.com helps consumers focus and direct their feedback to companies. It keeps people and organizations who are interested in consumer issues informed of the public's experiences and opinions. Involving people and organizations like you helps consumers become even more influential.
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