Series 2558: Constituent Correspondence, 2000-2003
38721
From: Susan Wenninger <buckreb@cs.com>
To: RM.GOV_PO.GOV_MAIL
Created: 9/23/2001 4:57 PM
Subject: Susan Wenninger Wanted You To Know About This!
Message:
You're receiving a copy of this letter written via PlanetFeedback.com because Susan Wenninger considers you someone who should be aware of this experience with Denny's Restaurant.
Please handle this letter the same as you would handle any other type of constituent feedback.
To learn more about our services, visit our home page at http://www.planetfeedback.com, the leading online consumer feedback Web site.
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September 23, 2001
TO:
James B Adamson
Denny's Restaurant
203 East Main Street
Spartanburg, SC 29319-9966
FROM:
Susan Wenninger
13005 Southern Pine Rd
Vancleave, MS 39565
228-826-0012
buckreb@cs.com
RE: PLANETFEEDBACK REFERENCE NUMBER 1046697
Dear Mr. Adamson,
When I spend my hard-earned money on a meal out, I expect a good time and great service. Unfortunately this did not occur for us at your restaurant. This took place at your restaurant on Washington Ave Ocean Springs MS.
My husband and I and two of our friends went to Denny's on Washington Avenue in Ocean Springs Mississippi on Friday September 21,2001. We arrived at 9:30 PM and the restaurant only had two other people who were dining. We placed our order at 9:40 which included an appetizer, at 10:30 we still did not have any of our meal. The waitress had told the cook at 10:15 to cancel the chili cheese fries because we did not want them. We did not cancel them. I had ordered a crispy chicken salad and was told at 10:35 they had no chicken. I ordered it an hour previous. Our friends had ordered steak Rare done and we were told that the order took longer because they ordered steak. When the food finally showed up an hour after we had ordered it, the steak was well done, the salad had been canceled because they had no chicken and decided not to let me know or ask me if I would like anything else, they had canceled our appetizer, and our drinks were all empty. Then they did not even bring any silverware. I would hate to see what would happen if this place was busy. I insisted on speaking to the manager and they sent out the cook. She was an older lady of about 60-70 years old and she said that they are training. That is not acceptable. We left and had to go order food at another restaurant and will never eat at Dennys again. This is the crappiest service I have ever had in my life.
I've never had a great impression of your restaurant before. I doubt I will return there to eat , and I don't plan on recommending it to other people.
Please pass along this complaint to everyone who should see it.
Sincerely,
Susan Wenninger
buckreb@cs.com
CC:
Ronnie Musgrove
Trent Lott
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